Privacy Policy

Privacy Policy

Lavender Barn,we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).

Our privacy policy explains when and why we collect personal information about people who visit our website, how we use that information, the conditions under which we may disclose information to others with your consent and how we keep information secure.
We may change our privacy policy from time to time so please check this page periodically to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this policy.

Any questions regarding this Policy and our privacy practices should be sent to Lavender Barn. Charnock Farm. Wigan Road. Leyland. Lancashire. PR25 5DA. Or contact us on 01772 431706

WHO ARE WE?
Lavender Barn provides Beauty Therapy services and retail products. Our salon address and premises are Lavender Barn. Charnock Farm. Wigan Road. Leyland. Lancashire. PR25 5DA

HOW DO WE COLLECT INFORMATION ABOUT YOU?
We obtain information about you when you use our salon services, use our website contact form, send us an email, call us on the telephone or send us information through the post.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, address, date of birth, email address, contact telephone number and other information including basic medical details.
See our GDPR Data map for more info

HOW IS YOUR INFORMATION USED?
We may use your information to:
• to ensure safe and effective services provided by the therapists
• seek your feedback on the services we provide
• notify you of relevant changes to our services
• send you communications which you have requested and that may be of interest to you for legitimate business purposes
• process an employment application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. Lavender Barn will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as you require us to.

WHO HAS ACCESS TO YOUR INFORMATION?

• We will not sell or rent your information to third parties.
• We share your email address and name with Mailchimp ( third party ) so we can send you emails relating to our services such as current promotions
• We will only share information with third parties if necessary and required for our services provided. For example if a client reacted to a skincare product we would collect the relevant details to pass through to the skincare company to look into further, and only with the correct permissions.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Lavender Barn for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

YOUR CHOICES:
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes on our consultation form and website contact form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by logging on to the client portal at https://isalon.co/gdge this will change your in-salon preferences. And click unsubscribe to our website to cancel all marketing. You can also contact us on 01772 431706.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION?
The accuracy of your information is important to us. We have I-salon software which is updating regularly for your convenience. You can access and update through logging in and update your details or the client portal to control your opt in preferences.
You have the right to ask for a copy of the information Lavender Barn holds about you. Please notify us in writing to, Lavender Barn. Charnock Farm. Wigan Road. Leyland. Lancashire. PR25 5DA. Alternatively, you can telephone 01772 431706

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
When you give us personal information, we take steps to ensure that it's treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Only registered Lavender Barn staffs have access to the complete customer records. All registered staff comply with GDPR standards, which ensure they respect customer confidentiality. Paper records are kept securely. Electronic data is password protected, employees can only access the information essential for their role, All employees have individual passwords so there is an audit of any changes made, there is also a back-up system that means data can be restored. All anti-virus software and other software are kept up to date.

USE OF COOKIES
Like many other websites, Lavender Barn website may use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. While cookies collect statistical data about your browsing actions and patterns, they do not identify you as an individual. This helps us to improve our website and deliver a better more personalised web user experience.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organisations. This privacy policy applies only to Lavender website and salon services provided by Lavender Barn employees‚ so we encourage you to read the privacy statements on the other websites you visit. Lavnder Barn cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party website Lavender Barn cannot be held responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third-party site.

16 OR UNDER?
Lavender Barn is dedicated to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ we need your parent/guardian's permission beforehand whenever you provide us with personal information.


ANY QUESTIONS?
If you have a question, of any type, about the Lavender Barn website or privacy policy or the use to which we put information we gather, please contact us on 01772 431706 or write to us at:
Lavender Barn. Charnock Farm. Wigan Road. Leyland. Lancashire. PR25 5DA
We welcome your views about the website and our Privacy Policy. You can contact us with any queries, complaints or comments.


Review of these policies: Lavender Barn keep this Policy under regular review.

Last review May 25/05/2018