Lavender Barn

General Advice

Please read and understand prior to your visit. Pre and Aftercare Advice

Conditions When Booking

• Please complete the Health Questionnaire prior to your first visit, so we are aware of any health problems which may contra-indicate your treatment booked.
• Please inform your therapist of any changes to your medical record. Ensure you have read the pre and aftercare advice online. Your therapist will take you through your aftercare, we also have a full copy online to refer to.
• We require 48 hours notice for all cancellations to avoid charges this includes part cancellations and amendments. If it is less than 48 hours to your appointment and you are unable to attend there will be a standard cancellation fee of £15 per 30 minutes cancelled. We are an extremely busy salon and need time to be able to fill your appointment. If a Gift card is being used for payment then we can deduct the cancellation fee from your voucher. (Answer machine available when reception closed or when the reception team are busy) Please note we are closed on Sunday and Monday. You can cancel and move appointments up to 48hrs online.
• Any tinting procedures require a patch test prior to your first visit, and every six months thereafter. Please note we cannot carry out any tinting procedures if you are under 16 or pregnant.
• Treatments in excess of three hours will require a 50% deposit
• The timings for treatments are approximate and include time for you at the beginning and end of the treatment. Please allow time after treatment to relax in reception.
• Salon etiquette, please respect other guests! Our salon environment is one of tranquillity and relaxation. Please switch off mobiles and noisy children at home.
• It is advisable not to undergo any heat treatments (sauna, steam, sunbed) before or after waxing, and any skin peels. See Pre and Aftercare advice for further requirements.
• It is advisable to bring open toe shoes when having a pedicure so not to disturb the polish afterwards.
• Courses are valid for six months, they are not transferable or refundable.
• Gift Cards purchased are valid for four months.
• Gift vouchers not valid for use with Independent Specialists who work out of Lavender Barn.
• We recommend booking your experience well in advance to ensure availability. The gift card may be redeemed for any treatment service offered by Lavender Barn therapists. The gift card is not refundable and cannot be returned or redeemed for cash or credit. We are not liable for any certificates that are lost, stolen, destroyed, or used without permission. No cashback will be given if the purchase amount is less than the value of the gift card. The gift card cannot be used to purchase other gift cards. In the event of a business closure or transition, outstanding certificates may be subject to cancellation. The issuer retains the right to update the gift cards terms and conditions, which will take immediate effect upon publishing here online.

By purchasing this gift card, you have entered into a contract with Lavender barn. If the voucher recipient has any dispute regarding the terms of the voucher, their first recourse is to you the purchaser.

Medical Advice

Our staff are not medically trained. If you have had or are suffering from severe allergies, ill health, a particular medical condition or are pregnant we advise you to speak to your GP prior to arrival to Lavender Barn. In some instance we may require written confirmation from your Doctor. The set of guidelines below is not an exhaustive list and only serves to highlight some of the main medical indicators where the use of the facilities, services or treatments may not be advised: